Return And Refund Policy

Last updated: July 30, 2025

At Tshirt Station, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below.

🕒 Return Window

We accept returns within 30 days of the delivery date.

If more than 30 days have passed since your item was delivered, unfortunately, we can’t offer a refund or exchange.

✅ Eligibility for Returns

To be eligible for a return:

  • The item must be in its original condition — unworn, unused, with tags, and in the original packaging
  • A receipt or proof of purchase is required
  • You must contact us before sending any return
  • Unauthorized returns (sent without prior approval) will not be accepted

📧 How to Start a Return

To begin a return, please contact us via email or WhatsApp with the following details:

  • Your order number
  • Clear photos of the item (if damaged, defective, or incorrect)
  • A brief reason for the return

📩 Email: [email protected]
💬 WhatsApp: +84 384 557 726

After reviewing your request, we’ll provide step-by-step return instructions.

Note: Since we use third-party fulfillment services (e.g., Printify), return procedures may vary depending on your location and the issue.

📦 Damaged, Defective, or Wrong Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect, contact us within 7 days of receiving it.
We’ll arrange a replacement or full refund at no extra cost.

🔁 Exchanges

We do not offer direct exchanges.

If you’d like a different size, design, or color:

  1. Submit a return request for the original item
  2. Place a new order for the item you want

🇪🇺 EU Customers – 14-Day Right to Cancel

If your order is shipped to a country in the European Union, you have the right to cancel or return it within 14 days of delivery for any reason.

To qualify:

  • The item must be unused, unworn, and in its original condition
  • It must include original packaging and tags
  • A proof of purchase is required

💳 Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

  • Your refund will be processed to your original payment method (e.g., PayPal, Stripe, credit card) within 10 business days
  • Depending on your bank or provider, the refund may take additional time to appear

If it’s been more than 15 business days since approval and you haven’t received your refund, please contact us.

Note: Original shipping fees (if any) are non-refundable, unless the return is due to our error (e.g., incorrect or defective item).

👶 Orders from Minors

We do not knowingly collect personal data or accept orders from individuals under 18 years old.

📬 Contact Us

Have questions or need assistance? We’re happy to help.

Tshirt Station
📍 958 Lac Long Quan Street, Tan Binh District, Ho Chi Minh City, Vietnam
(Online store only – no walk-in location)
📧 Email: [email protected]
💬 WhatsApp: +84 384 557 726
🕒 Monday – Saturday, 9:00 AM – 5:00 PM (GMT+7)

We typically respond within 24 hours.