Dear Amazing, normally I do not ever write to big companies, but as I am sitting at Goldfish Lover Christmas Shirt! Waiting for my parcel to hopefully be delivered today I discovered at the end of the email transcript, that you want to be become the worlds most customer-centric company. As I am a customer, with a lot of time on my hands today, let me tell you a Christmas story to pass the time. Once upon a time, the year 2014 started. Me and my partner were full of hopes for a better year and fell asleep on New Years Eve in the early morning hours in a beautiful bliss, unaware of the nightmares to come.